IVINEX CLOUD PLATFORM

From Contact Center to CRM

Legacy systems are limited and inflexible and typically on-premise. From Contact Center to CRM, the Ivinex Cloud Platform, delivers a new experience for today’s business trying to modernize.

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Dynamic Scripting

Legacy systems are limited and inflexible and typically on-premise.

From Contact Center to CRM, the Ivinex Cloud Platform delivers a new experience for today’s business trying to modernize.

Schedule Demo

Powerfully Simple

Legacy systems are limited and inflexible and typically
on-premise.
From Contact Center to CRM, the Ivinex Cloud
Platform delivers a new experience for today’s
business trying to modernize.

Schedule Demo

API Hub

The Ivinex API Hub has over 20 prebuilt Integrations to companies like Salesforce, Microsoft, and other ERP systems. Unify the Agent experience with a single-pane-of-glass

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Secure Cloud

The Ivinex Platform is hosted in the AWS public cloud. Focused on security, reliability, and an Enterprise architecture, customers experience the Dependability and security necessary in today’s world.

Schedule Demo

Secure Cloud

The Ivinex Platform is hosted in the AWS public cloud. Focused on security, reliability, and an Enterprise architecture, customers experience the Dependability and security necessary in today’s world.

Schedule Demo

Omni-Channel Process Automation

State Machine

Your Content Goes Here

The Ivinex UUE state machine has radically changed how successful our business has been. Automating repetitive tasks and business processes has increased our success KPI’s.

Our agent users don’t have to manually trigger an email or text or callback. We can now focus on strategically contacting our customers.

Alert Matrix

Your Content Goes Here

The Ivinex UUE ALERT MATRIX ensures that the right people at the right time in a business process are notified.

SLA’s can now be automated in our process.

Workflow Engine

Workflow Engine

The Ivinex UUE WORKFLOW ENGINE allows us to trigger a workflow from any combination of logic relating to the data.

Omni Channel

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Results Matter

16 to 1 click reduction.
Reduce the number of clicks Focus agents and users Reduce screen navigation Improve agent performance Reduce screens

Return on Investment
Increase Productivity
Increase agent happiness
Improve Customer Journey

Successful implementation led to higher revenues

All-in-One

The Ivinex Platform is the most flexible Contact Center and CRM solution. Designed to give the administrator control over data Modules, user Views, Process Automation and So much more. Experience software building blocks.

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