Email Extensions
Email Ticket Creation
Utilize our email ticketing system to track, prioritize, and resolve customer support tickets.
Email Queues
Focus on customer relationships and support with email queues. The email queue can be configured by priority and assigned as necessary. Help your agents respond directly to unresolved customer matters in real-time.
Escalation Process
Sometimes there are cases in which a customer is not attended to by the assigned agent for assorted reasons. These tickets can be configured and escalated to other members of the team so that customers always receive a response in a proper and timely fashion.
