Inbound Guided Scripting
Does your business need to make fast changes to many scripts? Do you need several scripts for each campaign? Are you looking for A/B testing metrics? Then Ivinex is the solution for you.
Take Your Scripting to the Next Level
Our guiding script process provides your agents with the next steps and the ability to capture required data in their customer interactions. It is easy to modify and adjust, making it the perfect tool for growing and evolving companies.
Process Automation Actions
Your scripts can trigger automated processes to help you stay in communication with your teams and customers. Thereby, the system can “maintain” all of your script processes, and alert you when an agent has not addressed something critical.
Dynamic SLAs
If your scripts require processes that need to happen with urgency, our tool can drive agent behaviors to achieve those ends. Companies prefer our scripting engine that indulges in setting up hundreds or even thousands of scripts every year. If it is powerful enough for them, it should be a game-changer for you.