Inbound Call Ticketing
Free up your agents from the burden of information hunting, categorizing tickets, routing calls, and other low-value tasks. Help them focus on tasks that provides value to customers. With our UUE Ticketing System you can empower your agents to have more productive interactions with the customers.
A Flexible Ticketing System
Our ticketing system allows for easy and effective case management. We can align your tickets with the call flow or workflow – you decide! Integrate your tickets with additional platforms for seamless cross-system synchronizing.
Resources at Your Agent’s Fingertips
Located in the UUE, it is easy for agents to talk to the customer while filling out their tickets. The agents will be able to simultaneously see previous tickets and related knowledge base articles to aid them in supporting the customer and documenting vital information.
Modify It to Meet Your Needs
Need to make changes to the ticket fields or processes? That is easy! We can teach a user with admin access how to edit or modify any fields to suit your needs as they change.