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UNIFIED USER EXPERIENCE

Agent Controls

Ticketing

Script Pop
& CRM

Process Automation
- AI

API Hub

You control the agent experience.
You configure how many windows and what data is in each window.

Enterprise Cloud Contact Center

Ivinex UUE is the unifying link between our Contact Center and CRM systems. TALK WITH AN EXPERT

You're in good company

We've done business with some of the largest public companies
as well as everyday small and medium size businesses.

Small company example

Small

Medium company example

Medium

Enterprise example

Enterprise

CONTACT CENTER INTEGRATIONS

Our expert team can guide your success.

amazon-connect

Amazon Connect

ringCentral
inContact
Connect First

PROCESS AUTOMATION TOOLS

Process automation workflow.
Email icon Day1

Send an email template with mail merge to the customer

SMS icon Day2

Send an SMS template With opt out

Headset icon Day5

Put customer back in outbound call queue

Notepad icon Day10

Create follow up activity as part of kanban

Robot icon Day15

Trigger RPA
Robotic Process Automation to ERP

OMNI-CHANNEL PROCESS AUTOMATION

Robot claw

STATE MACHINE

The Ivinex UUE state machine has radically changed how successful our business has been.

Automating repetitive tasks and business processes has increased our success KPI's.

Our agent users don't have to manually trigger an email or text or callback. We can now focus on strategically contacting our customers.

ALERT MATRIX

Paper airplane

The Ivinex UUE ALERT MATRIX ensures that the right people at the right time in a business process are notified.

SLA's can now be automated in our process.

Workflow symbol

WORKFLOW ENGINE

The Ivinex UUE WORKFLOW ENGINE allows us to trigger a workflow from any combination of logic relating to the data.

OMNI-CHANNEL

PROCESS AUTOMATION

API HUB

Capture Manage Move - Flow Data correctly

Salesforce in a cloud

"UUE integration to our Salesforce has made all the difference."

UUE unifies our contact center and Salesforce worlds perfectly.

SCHEDULE DEMO
16
TO
1

CASE STUDY

"We were able to achieve a 16 to 1 click reduction
using Ivinex UUE. The impact on the performance, retention,
and success of our agent users has been remarkable."

Ready to talk with an expert!