We've done business with some of the largest public companies
as well as everyday small and medium size businesses.
Our expert team can guide your success.
Send an email template with mail merge to the customer
Send an SMS template With opt out
Put customer back in outbound call queue
Create follow up activity as part of kanban
Robotic Process Automation to ERP
The Ivinex UUE state machine has radically changed how successful our business has been.
Automating repetitive tasks and business processes has increased our success KPI's.
Our agent users don't have to manually trigger an email or text or callback. We can now focus on strategically contacting our customers.
The Ivinex UUE ALERT MATRIX ensures that the right people at the right time in a business process are notified.
SLA's can now be automated in our process.
The Ivinex UUE WORKFLOW ENGINE allows us to trigger a workflow from any combination of logic relating to the data.
"UUE integration to our Salesforce has made all the difference."
UUE unifies our contact center and Salesforce worlds perfectly.
"We were able to achieve a 16 to 1 click reduction
using Ivinex UUE. The impact on the performance, retention,
and success of our agent users has been remarkable."