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You're in good company
We've done business with some of the largest public companies as well as everyday small and medium size businesses.
UNIFIED USER EXPERIENCE
You control the agent experience.
You configure how many windows and what data is in each window.
Enterprise Cloud Contact Center
Ivinex UUE is the unifying link between our Contact Center and CRM systems.
Small
Medium
Enterprise
CONTACT CENTER INTEGRATIONS
Our expert team can guide your success.
PROCESS AUTOMATION TOOLS
Day1
Send an email template with mail merge to the customer
Day2
Send an SMS template With opt out
Day5
Put customer back in outbound call queue
Day10
Create follow up activity as part of kanban
Day15
Trigger RPA
Robotic Process Automation to ERP
OMNI-CHANNEL PROCESS AUTOMATION
STATE MACHINE
The Ivinex UUE state machine has radically changed how successful our business has been.
Automating repetitive tasks and business processes has increased our success KPI's.
Our agent users don't have to manually trigger an email or text or callback. We can now focus on strategically contacting our customers.
ALERT MATRIX
The Ivinex UUE ALERT MATRIX ensures that the right people at the right time in a business process are notified.
SLA's can now be automated in our process.
WORKFLOW ENGINE
The Ivinex UUE WORKFLOW ENGINE allows us to trigger a workflow from any combina-tion of logic relating to the data.
OMNI-CHANNEL
PROCESS AUTOMATION
API HUB
Capture Manage Move - Flow Data correctly
"UUE integration to our Salesforce has made all the difference."
UUE unifies our contact center and Salesforce worlds perfectly.
16 to 1
CASE STUDY
"We were able to achieve a 16 to 1 click reduction using Ivinex UUE. The impact on the perfor-mance, retention, and success of our agent users has been remarkable."
