UNIFIED USER EXPERIENCE

You control the agent experience.

You configure how many windows and what data is in each window.

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Enterprise Cloud Contact Center

Ivinex UUE is the unifying link between our Contact Center and CRM systems.

You're in good company

We've done business with some of the largest public companies as well as everyday small and medium size businesses.

Small

Medium

Enterprise

CONTACT CENTER INTEGRATIONS

Our expert team can guide your success.

Amazon Connect
Ring Central
Twilio
NICE inContact
Connect First

PROCESS AUTOMATION TOOLS

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Email icon Day1

Send an email template with mail merge to the customer

SMS icon Day2

Send an SMS template With opt out

Headset icon Day5

Put customer back in outbound call queue

Notepad icon Day10

Create follow up activity as part of kanban

Robot claw icon Day15

Trigger RPA
Robotic Process Automation to ERP

OMNI-CHANNEL PROCESS AUTOMATION

STATE MACHINE

Robot claw icon

The Ivinex UUE state machine has radically changed how successful our business has been.

Automating repetitive tasks and business processes has increased our success KPI's.

Our agent users don't have to manually trigger an email or text or callback. We can now focus on strategically contacting our customers.

ALERT MATRIX

Paper airplane icon

The Ivinex UUE ALERT MATRIX ensures that the right people at the right time in a business process are notified.

SLA's can now be automated in our process.

WORKFLOW ENGINE

Workflow icon

The Ivinex UUE WORKFLOW ENGINE allows us to trigger a workflow from any combina-tion of logic relating to the data.

OMNI-CHANNEL

PROCESS AUTOMATION

API HUB

Capture Manage Move - Flow Data correctly

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Salesforce in a cloud

"UUE integration to our Salesforce has made all the difference."

UUE unifies our contact center and Salesforce worlds perfectly.

16 to 1

CASE STUDY

"We were able to achieve a 16 to 1 click reduction using Ivinex UUE. The impact on the perfor-mance, retention, and success of our agent users has been remarkable."