Omni-Channel Process Automation
State Machine
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The Ivinex UUE state machine has radically changed how successful our business has been. Automating repetitive tasks and business processes has increased our success KPI’s.
Our agent users don’t have to manually trigger an email or text or callback. We can now focus on strategically contacting our customers.
Alert Matrix
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The Ivinex UUE ALERT MATRIX ensures that the right people at the right time in a business process are notified.
SLA’s can now be automated in our process.
Workflow Engine
Workflow Engine
The Ivinex UUE WORKFLOW ENGINE allows us to trigger a workflow from any combination of logic relating to the data.
Omni Channel
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Results Matter
16 to 1 click reduction.
Reduce the number of clicks Focus agents and users Reduce screen navigation Improve agent performance Reduce screens
Return on Investment
Increase Productivity
Increase agent happiness
Improve Customer Journey
Successful implementation led to higher revenues
All-in-One
The Ivinex Platform is the most flexible Contact Center and CRM solution. Designed to give the administrator control over data Modules, user Views, Process Automation and So much more. Experience software building blocks.
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