AX Cloud Workspace
Cloud Based Agent Desktop

The agent desktop has changed from the old on-premise solutions to the modern Ivinex unified cloud desktop.

The Ivinex Unified Desktop transforms what your agent sees and changes their experience and your customers’ experience for the better.

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Improved Agent Effectivness

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Effortless Customer Experience

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Satisfied customers start with happy agents

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Improve Production  With Our UUE

  • Without UUE – 70% Effective
    Logging in and out of various platforms. Little or no automation. Few Guided Processes
  • UUE – 90% Effective
    Every interaction finds customer information automatically. Single Screen for all Customer Information. Powerful Guided Processes.
  • With UUE & Automation – 100% Effective
    Long-term processes are automated. System performs 10% or more of the work automatically. Next steps are queued fully automated to the agent.
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Our UUE Gets The Right Data On the Screen. When an agent is able to handle their omnichannel interactions with ease and fluid motions, there is no stopping them from being an all-star performer within the company.

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Process Automation

The Ivinex Process Automation model is designed to achieve efficiency and click reduction. In this regard, the system is empowered to take actions that had been handled manually by agents in the past.

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IVINEX CLOUD PLATFORM

More Tools. Better Agents.

Customer Management

Ticketing Management

OutboundContact Center

InboundContact Center

SalesContact Center

KnowledgeBase

API Hub

Marketing Contact Center

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Cloud CRM and
Contact Center Software

Experience the change with a modern, cloud based software platform.

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