The Ivinex Process Automation Model
Allow for your agents to be more effective and efficient. Through automation, we aim to simplify repetitive processes. The reduction of clicks and menial tasks will create an increase in efficiency. The automation engine can drive long-term contact efforts or complex business processes. Rather, it is assigning tickets to individuals or ensuring your agents have leads as needed to hit goals.
Event Actions
Enhance your customer support with seamless automation by triggering scripts the moment a customer calls or automatically creating tickets when an agent receives an email. These automated workflows, powered by event actions, eliminate manual tasks, streamlining the process for your agents. This not only reduces time spent on repetitive actions but also ensures consistent, reliable service every time. Empower your team to focus on what truly matters—delivering exceptional customer experiences. Let us show you how simple it is to implement these automation features and improve efficiency across your support operations!
The Ivinex Process Automation Model
Allow for your agents to be more effective and efficient. Through automation, we aim to simplify repetitive processes. The reduction of clicks and menial tasks will create an increase in efficiency. The automation engine can drive long-term contact efforts or complex business processes. Rather, it is assigning tickets to individuals or ensuring your agents have leads as needed to hit goals.
Workflow
Streamline your operations by automating data transfers and other routine tasks with workflow automation. With workflows, you can effortlessly manage and execute individual actions, freeing up your agents to focus on more critical tasks. Whether it’s syncing customer information across platforms or handling repetitive data entry, workflows handle it all in the background. By reducing manual intervention, you not only improve efficiency but also minimize the risk of errors. Let workflow automation lighten the load on your agents, allowing them to focus on delivering better service and driving customer satisfaction.
State Machine
Are you looking to streamline both simple and complex processes? Our State Machine is the perfect solution. It allows you to customize automation to fit your specific needs—set your own filters, create tailored actions, and define the cadence of your workflows. Whether you’re managing routine tasks or more intricate operations, the State Machine makes automation easy and efficient for you and your agents. Boost productivity, ensure consistency, and simplify process management with a system designed to adapt to your unique requirements.
Improve Agent Processes
The Unified User Experience is built with a step-by-step logic structure, allowing your team to build and customize intuitive processes that will guide your agent through seamlessly. The result provides faster agent training, fewer mistakes, click reduction, and a better customer experience
Empower Management
Your managers can be twenty times more effective with the Unified User Experience. How? Under normal circumstances, issues that arise in a business often get repeated more than twenty times before a manager can create a permanent solution. Utilizing our Process Automation Engine, they will be able to cut down on time and arrive at solutions much quicker.
Reduced Cost
There are multitudes of ways in which automation through the UUE can reduce your costs.
- Eliminating the need for agents to log in and out of various systems results in more efficient labor per interaction.
- Automating processes on behalf of agents and managers allows the next steps to take place without agent intervention for weeks or months at a time.
- Assigning work to agents automatically so that new assignments are never waiting for a manager to make a decision.
- Our solution provides competitive pricing and far more functionality than most industry adjacent services offer out of the gate.
