TextChat is a next-generation communication platform built for contact centers that want to move beyond voice-centric systems. It uses a shared messaging architecture so agents can handle conversations across channels like chat, SMS, email, video, and messaging apps, all from one interface. Because it is not seat-based, TextChat scales with your usage so you don’t pay for unused capacity. They embed AI and analytics to provide context, routing, insights, and automation tuned for real conversations. With a focus on turning customer support from a cost center into a profit center, TextChat helps businesses slash response times, increase agent throughput, and boost margins. Its design keeps humans in the loop while leveraging technology to make every interaction smarter, faster, and more natural.

Designation: Technology Partner
Email: hello@textchat.com
Mobile +1 (203) 485-0545
Website: https://textchat.com