What challenges do answering services face regarding client management and Billing? How can you expand your service offerings to acquire more prominent clients?
Some answering services bill their clients by the minutes, and others bill them by the month. For most providers in this competitive space, keeping the Billing accurate and streamlined for delivery are among the most important goals for their organizations. Thus, they need a platform that can dynamically adapt to the data hierarchy that their clients demand. In addition, their managers need the capability to change data relationships as required so that their clients can record any stats for their campaigns.
Since the answering service world is a stats-heavy culture, there is always a need for bigger and better data reports and dashboards. However, the most critical component is that the Billing can track all agent progress from one account to the next. This feature is essential for accurate Billing and satisfied clients.
