Boost Your Sales
with Ivinex CRM
Using the Ivinex UUE, you can manage your leads and your contact cadence. Map out how you want to contact your leads to ensure that you are making the most out of the opportunity you have, then let the State Machine do its work
Better Your Customer Relationships
Our cloud-based UUE solution gives you all the information you will need on customers, prospects, and leads stored on a single flexible platform, allowing your agents to connect better with their customers and strengthen relationships.
All your apps in one place.
Our UUE can accommodate your multiple integrations. Giving you the flexibility to integrate into one Unified User Experience, and offering your agents the ability to be productive and efficient by enabling great customer interactions
Elevate Customer Interactions with the Ivinex Unified User Experience (UUE)
We have created our UUE (Unified User Experience) to bridge the technology gaps within your company, ensuring a seamless and enriched connection between your agents and customers. Our mission is to make customer interactions more efficient, responsive, and enjoyable for both parties. The UUE is built with cutting-edge features that help businesses streamline their processes, enhance communication, and improve overall customer satisfaction. By integrating the UUE into your operations, you can create a more fluid and personalized experience for your customers, empowering your team to focus on what matters most: delivering outstanding service.
Omnichannel Interactions
– Voice & Email
– Chat, SMS & Video
– Call Integration
– Screen Pop
– Real-Time Analytics and Reporting
Automate Menial Tasks
– Assign Tickets
– Notify Agents
– Escalate Cases
– Automate Responses
– Provide Feedback
View Contact History
– Unified Customer Contact History
– Search and Filter
– Easy Reference for Last Interaction
– Quick Details of Interaction
– Interaction Timeline Visualization
All on a Single Screen
– Configure Data
– Control Agent View
– Guided Process
– Customize Reports
– Automate Workflows
