It All Started With "A GAME"
A casual game of pickup basketball between Craig and Derek sparked an unexpected partnership that would later give rise to Ivinex. From that initial bond on the court, they transformed their shared vision into a business idea. In 2006, Ivinex was officially launched, and what started as a simple concept has since grown into a successful company. Today, Ivinex thrives as a customer-focused CRM solution provider, helping businesses streamline their processes, all while staying true to the collaborative spirit that first brought Craig and Derek together.
About Ivinex
Ivinex is your all-in-one platform for success. While many companies initially turn to us for our sales or service CRM solutions, they soon realize that Ivinex offers far more than they expected. We provide everything they’ve been looking for—and more—in one powerful, adaptable system. Our flexible platform extends beyond CRM, integrating features that simplify and automate processes across your organization.
Ivinex’s powerful Unified User Experience (UUE) allows businesses to consolidate all their tools into a single customizable screen. Whether managing contact centers, automating workflows, or integrating multiple communication channels like text messaging and live chat, Ivinex helps streamline operations for both small businesses and large enterprises. By reducing the burden of low-value tasks, we enable your team to focus on providing value to your customers.
With robust features, including API integrations and guided scripting, Ivinex stands out for its ease of use and adaptability. Plus, our dedication to data security and regulatory compliance ensures your business operates with peace of mind. SOC2 certification and AWS FTR approval further demonstrate our commitment to delivering secure, compliant solutions.
Our Mission and Values
At Ivinex, we are focused on bridging the contact center and CRM worlds to create seamless, integrated solutions. Our goal is to provide your agents and customers with the best experience possible, ensuring every interaction is smooth and productive. We are committed to designing tools that empower teams, simplify processes, and enhance customer satisfaction, all while maintaining a user-friendly and intuitive interface.
We continue to work hard and push ourselves to innovate and evolve, delivering products that not only meet your expectations but exceed them. By combining cutting-edge technology with practical functionality, we strive to help you achieve the results you’re looking for, whether it’s improving efficiency, strengthening customer relationships, or driving business growth. At Ivinex, we’re dedicated to helping you succeed every step of the way.
Seamless Unified Experience
Collaborative Excellence
Exceptional Customer Service
Our Customers
Testimonials
As a technology advisor who sees lots of platforms… CRM, workflow management, ticketing, knowledge, and more… there are none that I have found that have the flexibility to be as creative as needed to get the job done right, and quickly. Ivinex’s no-code/low-code software makes it easy to envision what is possible with the ability to actually build your own environment, in your own tenant, from the first demo of the software all the way through to go live and beyond.
Jim Ackley, Sumo
Partnering with Ivinex has transformed our operations at our company. Their robust, customizable platform and intuitive Unified User Experience have streamlined our workflows, enabling agents to engage with our members more strategically. With features like automated communication triggers and real-time data access, we’re achieving new levels of efficiency and connection with our members. The Ivinex team’s expertise and commitment to our success make them a true partner in elevating our customer service.
Live Tula
“Ivinex has transformed the way we manage customer interactions. Their customizable CRM has allowed us to tailor the system to fit our exact business needs, improving both our efficiency and customer satisfaction. The support team is exceptional—always there when we need them!”
Sarah L
“The no-code drag-and-drop tool in Ivinex has been a game-changer for us. We’ve been able to streamline our workflows and eliminate the need for constant app-switching. It has made our agents more productive, and we’ve seen a significant boost in our overall service delivery.”
Michael D
“We’ve tried multiple CRM solutions over the years, but none have matched the flexibility and scalability of Ivinex. The platform is easy to use and incredibly powerful, allowing us to automate tasks and gain valuable insights into our sales and customer service performance.”
Robinson R
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