Email Extension

The Email Extension for Ivinex enhances CRM functionality by seamlessly integrating email capabilities directly into the platform. It allows users to manage, track, and respond to emails within the CRM, streamlining communication and ensuring all interactions are organized and accessible in one place for better customer relationship management.

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Email Escalation Process

Sometimes there are cases in which a customer is not attended to by the assigned agent for assorted reasons. These tickets can be configured and escalated to other members of the team so that customers always receive a response in a proper and timely fashion.

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Email Escalation Process

Sometimes there are cases in which a customer is not attended to by the assigned agent for assorted reasons. These tickets can be configured and escalated to other members of the team so that customers always receive a response in a proper and timely fashion.

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Email Ticket Creation

Utilize our email ticketing system to efficiently track, prioritize, and resolve customer support tickets. With Ivinnex, you can manage incoming queries, assign tickets to the appropriate teams, set priority levels, and lots more.

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Email Queues

Focus on customer relationships and support with email queues. The email queue can be configured by priority and assigned as necessary. Help your agents respond directly to unresolved customer matters in real-time.

Ivinex CRM. We love People.
Why choose Us?

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Quality Customer Service

At Ivinex, we prioritize quality customer service, ensuring personalized support and timely solutions to meet every client’s unique needs.

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Innovation

At Ivinex, innovation drives everything we do. We continuously evolve our CRM solutions to meet the changing needs of businesses.

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Team Work

At Ivinex, we emphasize teamwork, blending diverse skills and ideas to deliver innovative, tailored CRM solutions for our clients.

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Unified User Experience

At Ivinex, we provide a unified user experience, seamlessly integrating tools and features to create a cohesive and efficient CRM platform for our clients.

Try out Ivinex CRM?

Please fill out the form below, and we’ll promptly reach out to you. Discover how Ivinex can revolutionize your business, delivering results that exceed your expectations.