System created ticket • Subject Wrong item shipped — A1023
Priority High — 25th Sept 2025 @ 08:41
JS
📧 Email InboundFrom: jsmith@acme.ivinex-chat-com (John Smith) • 08:45
Hi team—my order shows SKU: MX-400 (Blue) but I received MX-300 (Gray). I’ve attached the packing slip and a photo of the box.
📄 packing_slip_A1023.pdf
🖼️ photo_box.jpg
SM
💬 Chat Sarah Miller (Customer Service) • 08:52
Tagging @Liam-Warehouse and @Rachel.ivinex-chat-Accounting. Plan: issue RMA, schedule pickup, ship MX-400 (Blue) via 2-day.
PH
📞 Voice InboundCall • 6 min • 08:58
John confirmed color (Blue) and requested a gift receipt. Address verified.
LW
Upload Liam White (Warehouse) • 09:05
Mis-pick confirmed: legacy bin label caused confusion. Reserving MX-400 (Blue) at Bay B-12. Logs attached.
📄 pick_log_0922.ivinex-chat.pdf
🖼️ bin_B12_photo.ivinex-chat.jpg
SM
📞 Voice Outbound Call • 4 min • 09:12
Queued replacement pack-out. Pickup label to print automatically on RMA creation.
SM
📱 SMS Outbound Sent To +1 (312) 555-0184 • 09:14
We are issuing an RMA. Pickup tomorrow 10–2. Replacement ships today via 2-day. Tracking shortly.
JS
📱 SMS Inbound From +1 (312) 555-0184 • 09:16
Thanks! Tomorrow works. Please include a gift receipt.
Task #5027 created by Sarah • "Issue RMA, schedule pickup, ship MX-400" • Owner Liam • Due Sep 23
Event Carrier Pickup scheduled • Sep 23, 10:00–14:00 • Location: Customer address
SM
📧 Email Outbound DeliveredTo: jsmith@acme.com • 09:48
Attached your RMA label and replacement order confirmation. Tracking will follow once scanned.
📄 RMA_A1023.pdf
📄 order_confirm_MX400.pdf
IV
📱 SMS09:14
RMA issued. Pickup tomorrow 10–2. Replacement ships today 🚚
JS
📧 Email Inbound From: jsmith@acme-com • 10:02
Great—thanks for the quick turnaround. Please send tracking when available.
SM
📞 Voice Outbound Call • 3 min • 10:10
Confirmed pickup window with John; noted building access code and gift receipt request.
IV
📧 Email09:48
Attached RMA + replacement confirmation.
📄 rma.pdf
📄 order_confirm.pdf
✅ Task • In Progress • 14:05
RMA created • Pickup scheduled • Replacement queued • Waiting on carrier confirmation.
SLA First response met by Sarah Miller at 09:00.
SM
💬 ChatTeam Chat • 16:10
Heads up: customer prefers delivery weekdays only. Add note to order.
SM
📧 Email Outbound 18:33
Tracking update: replacement order has been handed to courier. ETA in 2 business days.
IV
📧 Email18:55
RMA issued. Pickup tomorrow 10–2. Replacement ships today 🚚
PH
📞 Voice Inbound Voice note • Sep 25, 2025 @ 14:32
📂 File uploaded • proof_of_pickup_0922.pdf • Sep 25, 2025 @ 14:32
📝 Note • Quality (Automation) • 15:20
Auto-check flagged MX-300 legacy bin label. Suggested fix deployed to WMS.
JS
📧 Email Inbound 19:01
Thanks for the update. Please email the gift receipt when shipped.
New messages ↓