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Service CRM

Customer Service: It’s a jungle out there.

Discover customer service apps designed to fit you.

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Our Experts, your one custom fit.

1

Evaluation

Our experts will evaluate your business and determine your perfect service model.

2

Implementation

Using the MOST flexible CRM platform, our experts will build your perfect customer service system.

3

Deployment

Enjoy a flexible customer service CRM tailored to your needs. Your system, your ONE CUSTOM FIT.

ONE CUSTOM FIT

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What can Ivinex do for you?

Accelerated Sales

Call Center

The ultimate all-in-one call center platform.

Integrate to your telephony solution, back office, and websites. Make your call center agents happy with an easy yet powerful tool that helps them be heroes to your customers.

List management, screen pop, click to dial, reporting and analytics.

Accelerated Sales

Live Chat

Click to Chat functionality from Ivinex can be embedded right into your website.

This means customer issues can be resolved real-time through the chat functionality. Lowering the costs of service and delivering immediate answers over the web.

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Accelerated Sales

Customer Portal

Our experts will work with you to create a customer portal with your brand and image.

Support for your customers anytime, anywhere.

Customers can see updates to submitted tickets, read communication logs, and reply back without ever picking up the phone.

Accelerated Sales

Surveys

Easily create and automate surveys to your customers.

Understanding how and what your customer felt about their experience with your organization can provide invaluable feedback for future direction and planning.

Contact us today, and find out how the Ivinex survey system can improve your support processes.

Accelerated Sales

Ticketing & Cases

Manage all of your support tickets and cases in a customized support center.

Accept new tickets from your website, customer portal, email, and phone. Accurately route tickets to the right support team.

Communicate real-time with your customer throughout the support process.

Accelerated Sales

Alert Matrix

Escalated alerting insures that the ball isn’t dropped.

Pop ups, emails, or text messages can alert the appropriate group or individual that a vital piece in the business process needs to be addressed.

Contact us today, and find out how the alert matrix can improve your support processes.

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ONE CUSTOM FIT

Your Service Solution

Expert evaluation, implementation, and deployment ensures that your service solution fits you perfectly; wherever you are.

Reach new customer service heights.

One Custom Fit

Service Customized

Enjoy a dependable top tier customer service CRM that is custom fit to your unique service requirements.

Your system, your ONE CUSTOM FIT.

One Custom Fit

ONE CUSTOM FIT

Get Started