Customer Service: It’s a jungle out there.
Discover customer service apps designed to fit you.
Our Experts, your one custom fit.
Our experts will evaluate your business and determine your perfect service model.
Using the MOST flexible CRM platform, our experts will build your perfect customer service system.
Enjoy a flexible customer service CRM tailored to your needs. Your system, your ONE CUSTOM FIT.
What can Ivinex do for you?
The ultimate all-in-one call center platform.
Integrate to your telephony solution, back office, and websites. Make your call center agents happy with an easy yet powerful tool that helps them be heroes to your customers.
List management, screen pop, click to dial, reporting and analytics.
Click to Chat functionality from Ivinex can be embedded right into your website.
This means customer issues can be resolved real-time through the chat functionality. Lowering the costs of service and delivering immediate answers over the web.
Our experts will work with you to create a customer portal with your brand and image.
Support for your customers anytime, anywhere.
Customers can see updates to submitted tickets, read communication logs, and reply back without ever picking up the phone.
Easily create and automate surveys to your customers.
Understanding how and what your customer felt about their experience with your organization can provide invaluable feedback for future direction and planning.
Contact us today, and find out how the Ivinex survey system can improve your support processes.
Ticketing & Cases
Manage all of your support tickets and cases in a customized support center.
Accept new tickets from your website, customer portal, email, and phone. Accurately route tickets to the right support team.
Communicate real-time with your customer throughout the support process.
Escalated alerting insures that the ball isn’t dropped.
Pop ups, emails, or text messages can alert the appropriate group or individual that a vital piece in the business process needs to be addressed.
Contact us today, and find out how the alert matrix can improve your support processes.