Simple email ticketing system used for tracking, prioritizing, and solving customer support tickets.
Focus on customer relationships and support with email queues. Agents can be selected and assigned directly by priority of responding directly to unresolved customer matters.
Sometimes there are cases when a customer is not attended to by the assigned agent. These tickets can be configured and escaled to other members of the team, so that customers are responded to in a proper and timely fashion.
The email queue can be configured by priority and assigned as necessary. The customer will thank you for that kind of service in real-time.