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CONTACT CENTER
Our expert team can guide your success.
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Keep agents productive and efficient to enable great customer interactions.

Satisfaction by customers is better business.

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OMNICHANNEL ROUTING

Connect across any channel.

UNIFIED USER EXPERIENCE

Allowing your agents to perform.

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THE CLOUD

100% cloud-based all-in-one platform.

Agent

Controls

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Ivinex allows agents control to perform at the highest level with your all-in-one Unified User Experience. All in one central location. Productive and Efficient.

Ticketing is a beautifully simple system for tracking, and solving customer support tickets.

Ticketing

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Script Pop & CRM

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Provide agents clear and instant messaging by providing them access to Script Pop technology. Access to customer data during calls in real time. This results in a more effective and efficient customer interaction.

Give customers the most interactive answers and information. Seize knowledge about customer issues over time. Be better and more accurate to resolve customer service requirements. A smarter system.

Knowledge Base

AI

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API Hub

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100% cloud-based all-in-one CRM platform Hub. Easily integrate with leading cloud service applications. Present agents productive control to those integrations for a Unified User Experience (UUE).

CONTACT CENTER

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CONTACT CENTER INTEGRATIONS

Our expert team can guide your success.

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Amazon Connect

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