Live Chat

Call Center CRM

Ivinex for Call Centers

A fully-integrated cloud based solution to boost sales, marketing, and service performance.

Call Center Tool

Hello {First_Name} {Last_Name}, Ivinex for Call Centers will help you to:

Improve Campaign Performance & Close More Sales.

Dynamically refine lists in real-time to improve targeting and contact rates.

Fine-tune your calling strategies to decrease idle time and ensure agents are receiving quality contacts.

Track Everything and Increase Productivity.

Ivinex reporting gives cross-tab ad-hoc tools that can create and build the reports to give key insight into business performance.

Gain ultimate visibility on configurable dashboards by user role.

Support Multiple Contact Centers and Agents Located Anywhere.

As you grow, we grow with you. No scalability concerns, just add new users and functionality. You can start small, with, for example, just your sales team. As you grow, our experts will work with you to add on additional functionality, fine-tune the processes, and create the perfect system for you.

Experience Enterprise Level Call Center Functionality In the Cloud.

With the Ivinex Cloud you don’t have to worry about buying servers, maintaining servers, hiring technical staff or supporting the infrastructure.

Our cloud or your cloud? We offer hosted or self hosted solutions. Contact us today for details.

What can Ivinex do for you?

Accelerated Sales

List Management

List Management is an important part of any call center system. Ivinex makes it easy to load calling lists, and segment your lists with powerful filters.

Dynamically refine lists in real-time to improve targeting and contact rates. Fine-tune your calling strategies to decrease idle time and ensure agents are receiving quality contacts.

Accelerated Sales

Campaign Control

Intelligently manage your inbound and outbound campaigns with ease.

WIthin one unified interface you will be able to create campaigns, assign agents, and manage dispositions, and sub-dispositions.

Make changes on the fly, and keep your campaigns running smoothly and efficiently.

Accelerated Sales

Dashboard View

Benefit from real-time monitoring for agents logged in, total dials, answering machines, total sales, total calls waiting, average agent wait time, total contacts, total session time, sales conversions, and more.

Create and adjust custom KPI’s to further measure progress toward your unique call center goals.

Accelerated Sales

Agent View

Keep your agents focused and productive with the Ivinex Agent View.

The Agent View features a simplified interface geared toward working quickly and efficiently.

Utilize call managment tools, screen/script pop, knowledge base access, and data capture without ever leaving your CRM.

Accelerated Sales

Manual Dial Control

Stay in compliance with TCPA requirements by using Ivinex manual dial control.

Agents assigned to manual calling campaigns are presented with easy to use click to dial tools.

Manual dial control can be used for any campaign, list, or list segment.

Contact us today to find out more.

Accelerated Sales

Scripts

The Ivinex admin area features an intuitive, rapid, no coding environment for creating and adjusting your scripts at any time.

Leverage your existing data to dynamically fill in fields, and modify your script text with dynamic text replacement.

Preview all changes real-time and create scripts faster.

Accelerated Sales

Knowledge Base

Build, deploy, and search your knowledge base articles without ever leaving the Ivinex CRM system.

Associate knowledge base articles with Scripts or any other data module.

Add, edit, delete, categorize, and tag knowledge base articles at any time.

Accelerated Sales

Surveys

Easily create and automate surveys to your customers. Understanding how and what your customer felt about their experience with your organization can provide invaluable feedback for future direction and planning.

Contact us today, and find out how the Ivinex survey system can improve your support processes.

Accelerated Sales

Live Chat

Click to Chat functionality from Ivinex can be embedded right into your website. This means customer issues can be resolved real-time through the chat functionality.

Respond to Live Chat requests from your desktop or mobile phone (via text messaging).

Chat Live Now

View All Features – Click Here

ONE CUSTOM FIT

Ivinex for Call Centers

A fully-integrated cloud based solution to boost sales, marketing, and service performance.

We take the hassle away from you so that you can focus on what you do best. No more worries about buying new hardware, support, and maintenance.

Contact us today.

ONE CUSTOM FIT

Get Started